Return Policy
We understand that sometimes things change and you may need to return your order. That's why every order on this site comes with a 60-day return policy.
60-Day Return Policy
You can return products you bought on this website within 60 days of receiving them for a refund of the purchase price if:
- Your package arrived damaged;
- Your product is defective or doesn't work properly;
- You received the wrong item; or
- You changed your mind and want to send it back.
This 60-day return policy covers physical products bought on this website, including items you added to your order after checkout. Products bought anywhere else, including our other online stores and marketplaces like Amazon, follow the return policy of the place you bought them.
How to Return a Product
- Contact us. Email support@code-wallets.com within 60 days of receiving your order. Include your full name, the email on your order, your order number, and a short note on why you're returning it.
- Get your return instructions. We'll reply within 3 business days with the return address and instructions. Returns are accepted only with our approval first. We can't process items sent back without it.
- Ship it back. Pack the product securely, include your order number, and send it with a trackable shipping method. Items that aren't defective must come back in like-new condition, in the original, undamaged packaging. If your item is defective, contact us before sending anything back.
- Get your refund. Once your return arrives and is inspected, we'll issue your refund within 14 days, back to your original payment method. It usually takes 3–5 business days to show up on your statement.
Good to Know
- Shipping costs on your original order are not refundable.
- Return shipping is paid by you, unless your item arrived damaged, defective, or wrong.
- Replacement products sent under a Lifetime Warranty and free gifts can't be returned for a refund.
- If you return part of an order and the rest no longer qualifies for a bundle price, we may adjust your refund by that difference.
Lifetime Warranty (If Added to Your Order)
If you added the Lifetime Warranty to your order and your Tracker Card gets damaged or stops working properly, we'll replace it, as many times as you need, and every replacement ships free. To start a replacement, email support@code-wallets.com with your order number and a photo of the card.